General information about the online store

This online store is owned by Black Moda Ltd (Business ID 1034650-7). Black Moda Ltd also sells and delivers products ordered through this online store. This online store is intended for Black Moda Ltd's corporate customers and finished products are mainly ordered through this online store.

To order, the company must have a valid business ID. The retailer is responsible for any country-specific and statutory markings on products delivered for resale outside Finland. We reserve the right to change prices and delivery costs.

Products

Currently, all products sold in this online store are products that can be delivered immediately from stock. We may also offer pre-order products in the future. The product page provides more detailed product information such as purchase price, country of manufacture, and material information.

The online store may have products from several different brands for sale. The online store product card will state the name of the brand to which the product belongs. If you cannot find the information you need, please contact us: sales@blackmoda.fi

Ordering

Products are mainly ordered through the ratia.com online store. Orders are confirmed by email to the email address provided by the subscriber. The order confirmation shows the content of the order, the purchase price, and the delivery and billing address.

Orders are binding and by placing an order, the customer agrees to receive and pay for the ordered products. The customer agrees to the current delivery terms and conditions with each order. To ensure smooth delivery, please always check that the delivery address and contact person information are correct. Products are delivered according to the carrier's delivery times, so for example specific time schedules are challenging.

Black Moda Ltd (1034650-7) owns the products until the entire order has been paid for and delivery has been confirmed. We reserve the right to make changes to the order, for example due to a balance error or other delivery obstacle.

Minimums

There is no minimum order value or quantity of products. Orders are charged a fixed delivery fee depending on the selected delivery method + the applicable VAT. The delivery fee is charged only once, regardless of how many deliveries are made for one order. The free delivery limit in Finland is €500 (VAT 0%).

 

 

Changing and canceling an order

Orders are binding and by placing an order, the customer agrees to receive and pay for the ordered products. It is not possible to cancel or change an order after it has been processed.

 

 

Balance errors

Black Moda Ltd is entitled to change an order placed by the customer, for example due to a balance error or similar delivery obstacle. If the missing products are less than 10% of the ordered quantity, Black Moda Ltd is entitled to deliver the products of the order. If the missing products are more than 10% of the ordered quantity, Black Moda Ltd will contact the customer and request confirmation whether the customer wishes to receive the remaining ordered products despite the missing products.

 

 

Payment methods

Invoice

The invoice will be sent either by email or as an e-invoice according to the invoicing instructions provided by the customer. The customer cannot update their company name, business ID or invoicing information on the online store themselves to minimize errors. Any changes can be reported to our invoicing: sales@blackmoda.fi

Depending on the agreed payment terms, there are three options:

ADVANCE PAYMENT: The invoice will be sent with a short payment period and the order will be delivered after the invoice has been paid.
INVOICE: The invoice will be sent with a 30-day net payment period when all products in the order have been shipped to the customer.
PAY IMMEDIATELY: You can pay for your order in the online store immediately when you place your order, using the available payment methods.

Payment terms

The customer's payment terms are defined when the customer's account is created for Black Moda Ltd's corporate online store ratia.com. We obtain credit insurance for all our customers located in Finland, based on which the payment terms are determined. For customers located outside Finland, advance payment is always the default.

We will inform you about the payment terms your company has, when delivering your e-commerce IDs. By default, there are two payment terms:

Advance payment

Ordered products will be delivered when we have received payment for the entire order from the customer. Order processing will begin immediately after we have received the order, so also pre-paid orders are binding.

When the payment method is a Advance payment, the invoice will be sent within a short payment period by email or as an online invoice, according to the invoicing instructions provided by the customer. The order will be sent as soon as Black Moda Ltd has received full payment for the order.

30 days net

The invoice will be sent via email or e-invoice with a 30-day net payment period, according to the invoicing instructions provided by the customer. The invoice will be sent when all products in the order have been shipped to the customer.

Other payment terms that differ from the above must be negotiated on a case-by-case basis and agreed upon in writing.

 

 

Prices

The prices of the products in the online store are presented without tax (VAT 0%). If the customer is located in Finland, the currently valid VAT will be added to the order in the shopping cart. Business customers located outside Finland are liable to tax in their own country and can therefore order products tax-free from our online store. In order for the products to be delivered to countries outside Finland tax-free, the customer must provide their company's valid VAT number when ordering.

Each customer is responsible for any customs duties and other import-related costs, unless otherwise agreed in writing with the customer. Customers located outside the EU are responsible for ensuring that their country provides the correct care instructions and other markings.

Orders are charged a fixed delivery fee depending on the selected delivery method (VAT 0%). The delivery fee is charged only once, regardless of how many deliveries are made for one order. The free delivery limit is €500 (VAT 0%).

MSRP (MSRP)

Each product's product page also includes the MSRP (manufacturer's suggested retail price). The MSRP (MSRP) shown in the online store includes taxes, i.e. the currently valid value-added tax, according to the Finnish tax rate.

Black Moda Ltd recommends following retail prices, however, retailers can decide their own retail prices.

About deliveries in general

To ensure smooth delivery, please always check that the delivery address and contact information are correct in the order confirmation you receive by email! Any errors must be reported immediately in writing to: sales@blackmoda.fi.

Black Moda Ltd is not responsible for delivery delays or lost arrival notifications due to incorrect or incomplete delivery information provided by the customer. Black Moda Ltd is not responsible for delays caused by force majeure.

Please note that orders requiring pre-payment will only be shipped once the invoice has been paid in full. In this case, the delivery time of the order depends on when the customer pays for the ordered products.

 

Stock

Products ordered from the online store are delivered from our warehouses located in Vantaa. Depending on the products ordered, you may receive multiple deliveries for one order, however, we strive for one delivery.

 

 

Shipping and handling costs

Orders are charged a fixed delivery fee depending on the selected delivery method + currently valid VAT. The delivery fee is charged only once, regardless of how many deliveries are made for one order. The free delivery limit is reached in Finland when the order value excluding tax exceeds €500 (VAT 0%).

No other processing fees will be added to the order. Each customer is responsible for any customs duties and other import-related costs, unless otherwise agreed in writing with the customer. Customers located outside the EU are responsible for the correct care instructions and other markings required by their country.

Delivery costs in Finland

Postal parcel or SmartPost €5.90 + VAT (free for orders over €500/VAT 0%)
The package will be delivered to the Posti service point or parcel machine of your choice.

Posti Express package €14.90 + VAT (free for orders over €500/VAT 0%)
The package will be delivered directly to the recipient.

Delivery to EU countries

Posti EMS package €39.90 (always chargeable)
The package will be delivered directly to the recipient.

 

Tracking

We deliver oders by Posti, you can track Posti's shipments here

Deliveries to Finland and the EU area

Delivery methods

We ship orders within Finland using Posti's parcel services, delivered to the destination or as Posti's freight (roller/pallet).

Please include a note in the additional information of your order, for example, the store's opening hours if they differ from 8:00 AM to 4:00 PM. We still cannot guarantee delivery only between 10:00 AM and 1:00 PM, for example.

Delivery times

We aim to process orders within 3 business days of placing the order.

The delivery time depends on the country of shipment and destination, shipments within Finland arrive in 1-2 business days excluding the day of shipment (Posti Express parcel and freight).

Overall, all ordered products should arrive in Finland within an average of 5-7 business days, excluding the day of order.

We always aim to operate within the above times, but occasional congestion in the warehouse may extend the total delivery time by a maximum of five business days. Black Moda Ltd is also not responsible for delivery delays caused by shipping companies.

 

 

Deliveries outside the EU

Delivery methods and time

For orders delivered outside the EU, we consider the best practice on an order-by-order basis. As a rule, orders outside the EU are delivered as an EMS package by Posti. Delivery time varies between countries, but for orders outside the EU we recommend allowing 2-4 weeks for delivery. You can also ask for a more detailed estimate of delivery time in advance by emailing: sales@blackmoda.fi.

Incomplete/incorrect delivery

We strive to pack orders carefully and efficiently, but human errors can sometimes occur in the delivery of orders. It is very important that the customer checks the delivered products within 7 days of receiving the delivery. Any packaging errors must be reported in writing to sales@blackmoda.fi within 7 days of receiving the order. The notification must specify the incorrectly delivered / missing products, their quantity and the order number to which the delivery error relates.

Depending on the situation, we will either deliver the missing products from the order, if possible, or credit them to the customer's invoice. If the customer has been delivered with extra products/products that they did not order, depending on the situation, we will ask the customer to return the products or offer the possibility of purchasing the extra products. The customer can also make a wish how to proceed with the matter when reporting the problem.

Complaints

If the product is broken or defective when purchased (or behaves abnormally immediately after use/first wash), you can complain about the product by sending us a picture, explanation and your order details by email to sales@blackmoda.fi. If based on the information we find the complaint to be justified, we will send a new replacement product. If we cannot offer a similar product or the product we suggest is not suitable, we will refund the purchase price of the product to the customer.

Black Moda Ltd has the right to require the return of the claimed product for examination before replacing the product with a new one or issuing a refund. If the claimed product is to be examined, we will provide instructions for sending the product. Black Moda Ltd is responsible for the costs of sending the claimed product, but the customer must follow the shipping instructions provided by Black Moda Ltd.

The retailer is responsible for communication with their own customers, also in the event of a complaint. Complaints are always refunded to the party that originally ordered the complained product from Black Moda Ltd, not, for example, directly to the retailer's customer.

Black Moda Ltd is not responsible for indirect costs caused by product complaints, such as marketing costs or lost sales.

 

 

Sales account customers

Black Moda Ltd's corporate online store https://ratia.com also serves our sales account customers. Sales account customers refer to partners with whom Black Moda Ltd has a separate sales account agreement, as well as seasonal pop-up stores, for example.

Product sales are invoiced afterwards based on sales reports delivered according to the agreement. Sales account customers can therefore order products from this online store without being invoiced at the order or delivery stage, but the products are invoiced afterwards based on sales reports. Black Moda Ltd keeps records of products delivered to sales account customers and compares sales reports with delivered/returned products after the sales period has ended.

Order terms and conditions

Sales account customers commit to ordering only quantities from the online store that are proportionate to their own needs. Black Moda Ltd hopes that sales account customers would place small orders more often, instead of very large orders. This way we minimize the large number of returns of potentially unsold products, which would be a burden on both the sales account customer and Black Moda Ltd's employees.

The sales account customer also undertakes to comply with Black Moda Ltd's wishes regarding the selection to be sold, if they have been provided to the customer. By placing an order, the sales account customer also undertakes to return any unsold products in accordance with the return instructions presented below.

More detailed terms and conditions must be agreed upon in a separate agreement between the sales account customer and Black Moda Ltd.

Product return instructions

Sales account customers return unsold products according to the agreement, for example after the end of a sales period or a certain period. By ordering, the sales account customer agrees to follow the instructions in the attachment 'Black Moda Ltd_return instructions and terms for sales account customers.pdf' below.

Download Black Moda Ltd's return instructions and terms and conditions for sales account customers.pdf

Black Moda Ltd reserves the right to charge a handling fee for products that have not been returned in accordance with the return instructions. For products returned in violation of the return instructions, Black Moda Ltd charges a handling fee of 1 € / product. This handling fee will be deducted from the commission amount paid to the sales account customer.

Shipping fees

The payer of the delivery costs is defined in a separate agreement between Black Moda Ltd and the sales account customer. If Black Moda Ltd has been agreed to be the payer of the deliveries, we will provide the sales account customer with a code that allows orders to be placed through this online store free of delivery costs, including orders under €500 with 0% VAT.