All shipments have a tracking number from the shipping company, which you can use to track your shipment. You can find the tracking number in the “Your order is on its way” email we send you, when your order has been packed.

If for some reason you did not receive a tracking number by email, you can request it using the contact form here or posti@blackmoda.fi. All of our shipping options are trackable, which means the risk of your package getting lost is very low.

Our online store offers a 30-day return policy from the date of receiving the products.

Finland
For domestic orders in Finland, returning items is easy with the return label included in your shipment. Please first register your return here and then pack the returned items in the original shipping packaging (or similar). Stick the return label in a visible place on the package so that the information on the original shipping label is covered. Return the package to the carrier's parcel point indicated on the return label. Request a receipt for the return. Keep the receipt until you receive confirmation from us that the return has been processed.

International returns
To return products from Europe, first contact our customer service here or by e-mail: posti@blackmoda.fi. After your contact, we will provide instructions and an address label for you to send your return to us.

Read more about the returns here .

Finland
For domestic orders in Finland, €5.90 return shipping and handling fee will be charged. A return label is included in your shipment, allowing you to return your items free of charge. However, when we process your return, the €5.90 return fee will be deducted from your refund. If you return your entire order and have chosen invoice payment, the €5.90 return fee will remain on your invoice for payment.

International
For orders delivered to Europe, €10.00 return shipping and handling fee will be charged. We will provide you a return label, that will allow you to return your items free of charge. However, when we process your return, the €10.00 return fee will be deducted from your refund. If you return your entire order and have chosen invoice payment, the €10.00 return fee will remain on your invoice for payment.

Read more about customer returns here.

We do not offer exchanges. If you wish to exchange a product, return the original item and place a new order for the desired item or size.

Read more about customer returns here.

You can join our waiting list on the product page in the online store, by selecting the size you want, clicking "Notify me when the product is available" and leaving your email address. We will send you an email notification as soon as the product is available for order again!

If we have sent you incorrect item, please first contact our customer service at posti@blackmoda.fi or here.

If we sent you a different product/size than what is on your order confirmation, we will arrange the product exchange free of charge. Please arrange a product exchange with our customer service on a case-by-case basis. We are happy to help you with any problems!

Please send us your order number and corrected contact information via the contact form here as soon as possible and we will correct it for shipment. Remember to also update your information to your own customer account if you are a registered user. You can edit your own information here .

It is very important that at least your phone number is correct in your order information so that you are notified when your package arrives.

Unfortunately, we are unable to reserve online store products due to technical reasons. However, you can join our waiting list on the online store product page, select the size you want, click "Notify me when product is available" and leave your email address. We will send you an email notification as soon as the product is available for order again!

All of our web shop orders are shipped from our warehouse in Vantaa, Finland. Our fastest delivery method in Finland is Postipaketti. We ship Posti parcels every business day and they are generally available for pickup the next business day after shipment. The delivery time to Europe is usually 3-5 business days, depending on the country.

If you place an order on Friday evening, for example, we will pack and ship your order on Monday, so your order will most likely be available for pickup on Tuesday or Wednesday at the latest (in Finland).

Holidays etc. may affect delivery times. We will inform you about any unusual delivery times on our social media channels, in our newsletter and on our online store pages.

If you are unsure whether your order will arrive on time, you can also inquire about the situation from our customer service via the contact form here or by phone +358 40 538 4864 .

Read more about delivery time here .

If you wish to cancel your order, please notify us as soon as possible using the contact form or by phone at +358 40 538 4864. Cancellation is possible if we have not yet shipped your order. If we have already shipped your order, you must receive the order and make a normal return.

As a registered user, you can access all your orders with one click. You can easily update your contact information and we also reward our loyal customers with nice surprises from time to time!

There is no exchange option in our online store. If you want to exchange a discounted product you ordered, you must return the original product to us and place a new order for another product/size you want at the current prices. All our products have a 30-day return policy.

If you return items from a promotional discount (such as Buy 3, Pay for 2), the discount will no longer apply. You will pay full price for the remaining campaign items, and the discount will be adjusted accordingly.

All our products come with a 30-day return policy, as long as the product is unused, in salable condition and has the original product tags attached. Please try on underwear over your own underwear.

Non-Returnable Items
For hygienic reasons, pantyhose and socks can not be returned after the package has been opened and the garment has been tried on. This is according to EU’s Consumer Protection law (chapter 6 a, § 16). However, the 30-day right of return applies to unopened packages of pantyhose and socks.

At the checkout of our online store, you can select “Send order to another address” and enter a delivery address other than your home address. This is convenient if you want to place an order on someone else's behalf or deliver products as gifts directly to the recipient's address.

Please note that you should change the phone number to the recipient's phone number if you want the notice of arrival to go directly to the recipient. It is a good idea to leave your own email address as the email address so that you receive an order confirmation of your order. If the order includes the recipient's phone number, we also recommend that you notify the recipient of the arriving package in advance so that the recipient knows to pick up the package and does not think that the notification has been sent to the wrong number, for example

In Finland, Posti and Matkahuolto only store shipments for 7 days (weekends and holidays are included in this seven days), after which the shipment will be automatically returned to us. So please make sure you are there to pick up your order. Also, check that the phone number you provided in your order details is correct, so that you will be notified when the package arrives.

For shipments to Europe, GLS will inform you about how long the shipment will be available for pick up in GLS service point / parcel locker.

Read more about unclaimed shipments here .

You can contact us either by phone +358 40 538 4864 or by filling out the contact form here .

You can also leave a product review about the product you purchased on the product's own page. Writing a product review doesn't take long, but it will help many others choose the right size/product for themselves.

All feedback is always warmly welcome and we are happy to tell you more about our products and our company!

If you find that your product is defective, please send us a photo of the defect and a brief description of the problem by email to posti@blackmoda.fi or here . With defective products, if the claim is approved, we ask you to send the product to us for examination. You will receive instructions by email on how to send the product to us free of charge.

We will primarily replace the defective product with a new, flawless product. If the product has a repairable defect, we also offer the possibility of repairing the product through our partner Menddie (www.menddie.com, only in Finland). Warranty repairs in Finland are free of charge for our customers. A refund of the purchase price of the product, either to a gift card or to the original payment method of the order, is also possible.

You can find specific product measurement charts primarily on the product page, behind the “Size Chart” link.

We also try to include the model's height and size they are wearing in the product images.

If you can't find the measurement you need in the size chart, you can ask us for more detailed measurements or tips on choosing a size by email posti@blackmoda.fi or here . It's also worth checking out any product reviews on the product page, where you can get tips on choosing a size from people who have already purchased the item!

You can find washing instructions on the washing label located in the side seam of the product, and also in our online store, on the specific product page, under the heading "Care Guide".

We also offer information and tips on product maintenance and care on our Care Instructions page .

All collaboration proposals can be sent to us by email at posti@blackmoda.fi. You can also reach us by phone at +358 40 538 4864 .

Because we get a lot of collab ideas, to speed things up, we’d hope that in your message you will briefly present your idea for collaboration, along with information about any of your own channels like Blog, Instagram, Youtube etc.

We are happy to collaborate with skilled people from many different fields, so don't hesitate to send us a message with your idea!

RATIA daywear and some of the nightwear are manufactured at Black Moda Ltd in Portugal. Black Moda Ltd is a Finnish-owned textile company. Black Moda Ltd production is OEKO-TEX® certified, which means that the textiles we manufacture do not contain chemicals and dyes that are harmful to health, and it ensures the safety of products that come close to the skin.

Some of the RATIA brand nightwear is manufactured by our partner in India, who has been our manufacturer since 2019. In addition to Portugal and India, we have one partner in Turkey, who manufactures some of our bed linen. Both our manufacturers in India and Turkey are OEKO-TEX® certified. Both are also Amfori BSCI audited.

Read more about our textile production here .