All of our web shop orders are shipped from our warehouse in Vantaa, Finland. Our fastest delivery method in Finland is Postipaketti. We ship Posti parcels every business day and they are generally available for pickup the next business day after shipment. The delivery time to Europe is usually 3-5 business days, depending on the country.

If you place an order on Friday evening, for example, we will pack and ship your order on Monday, so your order will most likely be available for pickup on Tuesday or Wednesday at the latest (in Finland).

Holidays etc. may affect delivery times. We will inform you about any unusual delivery times on our social media channels, in our newsletter and on our online store pages.

If you are unsure whether your order will arrive on time, you can also inquire about the situation from our customer service via the contact form here or by phone +358 40 538 4864 .

Read more about delivery time here .

You can find specific product measurement charts primarily on the product page, behind the “Size Chart” link.

We also try to include the model's height and size they are wearing in the product images.

If you can't find the measurement you need in the size chart, you can ask us for more detailed measurements or tips on choosing a size by email posti@blackmoda.fi or here . It's also worth checking out any product reviews on the product page, where you can get tips on choosing a size from people who have already purchased the item!

Our online store offers a 30-day return policy from the date of receiving the products.

Finland
For domestic orders in Finland, returning items is easy with the return label included in your shipment. Please first register your return here and then pack the returned items in the original shipping packaging (or similar). Stick the return label in a visible place on the package so that the information on the original shipping label is covered. Return the package to the carrier's parcel point indicated on the return label. Request a receipt for the return. Keep the receipt until you receive confirmation from us that the return has been processed.

International returns
To return products from Europe, first contact our customer service here or by e-mail: posti@blackmoda.fi. After your contact, we will provide instructions and an address label for you to send your return to us.

Read more about the returns here .

Finland
For domestic orders in Finland, customer returns are free. A return label is included in your shipment, allowing you to return your items free of charge.

International
For orders delivered to Europe, €10.00 return shipping and handling fee will be charged. We will provide you a return label, that will allow you to return your items free of charge. However, when we process your return, the €10.00 return fee will be deducted from your refund. If you return your entire order and have chosen invoice payment, the €10.00 return fee will remain on your invoice for payment.

Read more about customer returns here.

We do not offer exchanges. If you wish to exchange a product, return the original item and place a new order for the desired item or size.

Read more about customer returns here.

RATIA daywear and some nightwear are manufactured at Black Moda Oy's factory in Portugal. Black Moda Oy's production is OEKO-TEX® certified, which means that the textiles we produce do not contain chemicals or dyes harmful to health, and it ensures the safety of products that come into contact with the skin.

Some of the RATIA brand's nightwear is manufactured by our partner in India, who has been our manufacturer since 2019. In addition to Portugal and India, we have one partner in Turkey who manufactures some of our bed linen. Both our manufacturers in India and Turkey are OEKO-TEX® certified. Both are also Amfori BSCI audited.

Read more about the production of our clothing here.

As a registered user, you can access all your orders with one click. You can easily update your changed contact information and we also reward our loyal customers with nice surprises from time to time!

You can contact us either by phone at +358 40 538 4864 or by filling out the contact form here.

You can also leave a product review for a product you have purchased on the product's own page. Writing a product review does not take long, but it helps many others choose the right size/product for themselves.

All feedback is always warmly welcome, and we are happy to tell you more about our products and our company!